Sikuwd Privacy Policy – How We Protect Your Personal Data

At sikuwd, we believe trust starts with transparency. Many Malaysian players are concerned about how their personal information is used by online platforms — and that concern is valid. That's why we've written this Privacy Policy in plain language, not confusing legal jargon.

Our core goal is simple: we collect only the data we need, use it for purposes you have consented to, and safeguard it to the best of our ability. No dark tactics, no selling data to advertisers, no unnecessary monitoring.

If at any time you have questions about how your data is managed at sikuwd, don't hesitate to reach out to our support team. We're always ready to provide clear and honest answers.

Sikuwd collects various types of personal information depending on how you interact with our platform. Below is a summary of the data we may collect:

Every piece of data we collect has a clear purpose. We do not collect data for the sake of collecting it. Below are the primary purposes for which your personal data is used at sikuwd:

• Account management: To create, maintain and protect your account, including a secure login process and account recovery.
• Transaction processing: To process deposits, withdrawals and all financial transactions in your account accurately and securely.
• KYC Verification: To fulfil legal requirements related to identity verification and anti-money laundering compliance.
• Service improvement: To understand how you use the platform and help us improve the overall user experience.
• Important communications: To send account-related notifications, security updates, transaction confirmations and changes to terms that require your attention.
• Fraud prevention: To detect and prevent suspicious activity, unauthorised access and fraud attempts that could compromise your account.
• Responsible gaming: To monitor gaming patterns and identify members who may need support related to excessive gambling.
• Marketing communications: With your consent only — to inform you about promotions, bonuses, and new offers that may interest you.

Your data security is more than a promise — it is an active investment we make every day. sikuwd uses a multi-layered security infrastructure to ensure your personal and financial information is always protected.

Technical security measures we practise:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of data at rest for all personal information stored in our databases.
• Strict access controls — only staff with specific authorisation may access member personal data, and only to the extent required to perform their duties.
• 24/7 security monitoring with a real-time intrusion detection system.
• Regular penetration testing by independent security teams to identify system vulnerabilities.
• Encrypted data backups are performed regularly to ensure data recovery in the event of a technical incident.

Retention Period: sikuwd retains your personal data for as long as it is needed for the stated processing purposes, or for as long as required by Malaysian law. Once the required retention period has ended, data will be securely deleted or anonymised.

Sikuwd never sells your personal data to any third party. This is a fundamental principle that cannot be compromised. However, there are limited situations where we need to share your data with certain parties to ensure our services function properly:

• Payment service providers: Payment gateways and financial institutions that process your deposit and withdrawal transactions — only the data required to process those transactions is shared.
• Game providers: Gaming software companies that provide slot games, Live Casino and fish shooting games on our platform, to ensure games function correctly and betting records are stored accurately.
• Identity verification services: Third-party KYC service providers that assist us in verifying member identities in accordance with legal requirements.
• Legal authorities: Law enforcement agencies or courts issuing legally valid orders or disclosure requirements.
• Analytics services: Analytics tools that help us understand platform usage — this data is typically anonymized and aggregated.

All third parties we share data with are bound by confidentiality agreements and are only permitted to use that data for specific purposes. We do not allow our third-party providers to use your personal data for their own purposes.

The sikuwd platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cannot be disabled as they are critical to platform operations.
• Functional Cookies: Remembering your preferences such as language, display settings, and login information you have permitted us to store.
• Analytics Cookies: Helps us understand how users interact with the platform — most visited pages, session duration, and errors encountered. This data is collected in aggregate.
• Performance Cookies: Used to monitor platform performance and identify technical issues that need to be resolved.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the sikuwd platform. For more information on managing cookies in your browser, please refer to your browser's help section.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by sikuwd. We respect and support the exercise of these rights:

The sikuwd platform is exclusively for adult users aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

If we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question. We use an age verification process during account registration to prevent underage use of the platform.

Sikuwd reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or platform improvements. When material amendments are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear notices on the sikuwd platform about changes that have been made.
• Sending email notifications to registered members for significant changes that require your attention.

We encourage you to review this Privacy Policy periodically to stay informed about how your data is managed. Continued use of the sikuwd platform after any amendments take effect constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we invite you to reach out to us through the following channels:

• Live Chat: The fastest method — available directly within the sikuwd platform, 24 hours a day, 7 days a week.
• Privacy Email: [email protected] — dedicated to data and privacy enquiries, response within 3 business days.
• Support Email: [email protected] — for general enquiries, response within 24 business hours.

We value every piece of feedback and privacy-related inquiry. Every complaint will be investigated seriously, and you will receive a written response explaining the actions that have been or will be taken.

For more information about your rights under Malaysia's PDPA, you may refer to the official website of the Department of Personal Data Protection Malaysia, accessible via an online search.